At Chezonelle, we take online security very seriously. Our online shopping system is protected using industry-standard security and we are always here to speak with you if you have any problems.
However, that's only part of the solution. In addition to what we do, you need to take some precautions to ensure that your information is also safe and secure. Here is a guide to making your online shopping as secure as possible.
Look for Security
When you sign-in to your Chezonelle account or go to purchase your items, you’re placed into a secure environment where your data is encoded. This is shown by the padlock symbol in the bottom right-hand corner of your Internet Explorer web browser. The padlock means that your personal information will be coded before it leaves your computer
Using Chezonelle Safely
To help you, here are the precautions you should take while shopping online:-
Keep passwords safe by:
Make sure your password is secure:
- Not writing your password down or storing it on your computer;
- Not giving anyone else access to your password. Chezonelle will never contact you to ask you for this information – if you get an email or a phone call asking for this information, a fraudster is at work;
- Changing your password immediately if you think that someone else knows it. You can do this by signing into "My Account" and using the "Change your account sign-in password" link.
Choosing a strong password is very important. Use 6 to 15 characters, which should include a mix of letters and numbers (like c4t or d0g), that you can remember without writing down. And avoid using words that may be easy for others to guess, such as the name of a family member or pet.
Always sign out:
Finally, always click "Sign out" when you’ve finished shopping with us, and always close your browser. This will prevent others from gaining access to your account online.
If you think something is wrong:
If you suspect that your account has been tampered with, Contact Us immediately.