Delivery Costs and Options


What are the delivery costs?
Depending where you are placing your order from, or which delivery method you choose, the delivery cost will vary. Please see below for the exact pricing.

DELIVERY LOCATION DELIVERY COST
United Kingdom £2.99 - 1st Class Recorded Delivery(2-3 working days)
(+ £1.5 for each extra item)
Europe £6.99 - Standard Airmail(5-10 working days)
(+ £1.99 for each extra item)
North America £7.99 - Standard Airmail(5-10 working days)
(+ £2.5 for each extra item)
South America £7.99 - Standard Airmail(5-10 working days)
(+ £2.5 for each extra item)
Africa £7.99 - Standard Airmail(5-10 working days)
(+ £2.5 for each extra item)
Asia £8.99 - Standard Airmail(5-10 working days)
(+ £2.5 for each extra item)
Oceania (Australia) £8.99 - Standard Airmail(5-10 working days)
(+ £2.5 for each extra item)

Postage and Delivery


How long will my package take?

Orders are usually despatched within 24 hours, subject to payment and stock availability. The order will be sent to the address indicated by the customer. This address may differ from the home address. In any case, the receiving person will have to sign for the package.

Delivery time within the UK is normally 2-3 working days. If any item cannot be delivered within this time we will inform you of a proposed delivery date. Delivery outside the UK can take up to 10 days. However, it may take longer if we are waiting for stock from our suppliers. Orders placed on a Friday, Weekend or Bank Holiday will be processed the next working day.

Chezonelle will do its best to observe timely delivery. However, delays shall not entitle the customer to claim cancellation of order or indemnification.

Can my order be delivered to a Post Office Box address?
Most couriers will not deliver to post office (PO, APO, FPO) box addresses.  For smooth and swift delivery, we advise you to not list a post office box delivery address when placing orders. Doing so may delay your order.

Which countries does Chezonelle deliver to?

Chezonelle delivers to the following countries (with some exceptions):
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan Republic
Bahamas
Bahrain
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Canada
Cape Verde
Cayman Islands
Chad
Chile
China
Colombia
Comoros
Cook Islands
Costa Rica
Croatia
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
El Salvador
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Federated States of Micronesia
Fiji
Finland
France
French Guiana
French Polynesia
Gabon Republic
Gambia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea Bissau
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lesotho
Liechtenstein
Lithuania
Luxembourg
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Mongolia
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Niue
Norfolk Island
Norway
Oman
Palau
Panama
Papua New Guinea
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Qatar
Republic of the Congo
Reunion
Romania
Russia
Rwanda
Saint Vincent and the Grenadines
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Sri Lanka
St. Helena
St. Kitts and Nevis
St. Lucia
St. Pierre and Miquelon
Suriname
Svalbard and Jan Mayen Islands
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Vanuatu
Vatican City State
Venezuela
Vietnam
Wallis and Futuna Islands
Yemen
Zambia


Packaging

What will the package that I receive look like?
Orders are sent in plain packaging. For delivery purposes, our address will be shown in the corner of the address label.

Customs and Tax

Will I have to pay customs taxes on my package?
Custom taxes, import duty, valued-added tax (VAT), or any similar customs-related levy is the responsibility of our customers.  Chezonelle cannot make any guarantees or estimation on whether any shipments will or will not be required to pay customs-related levy.  Please contact your local customs office for more information.

Returns

Returns Guide
We are happy to exchange items for an alternative size or style, or to give you a store credit, unless a refund is requested. To avoid disappointment, we suggest you order exchange items with us by contacting Customer Services so that your items can be reserved while we wait for your returns.
  • Returns should be within 14 days of receipt.
  • Items should be unworn, in perfect condition with labels intact.
  • We aim to process your refund or exchange order within 7 days.
  • Post and packing is not refundable, but you will not be charged additional postage on exchange orders.

To ensure speedy service, please have the following information ready when you contact Customer Services.

  1. Your order receipt number.
  2. Product name and number of the item you wish to return.
  3. In cases of size exchange, the product number and size for the item you wish to receive in exchange.

Our return address:
Chezonelle.com (Returns Department)
132-134, Great Ancoats Street,
Manchester,
M4 6DE

Returns Policy
  • Returns should be within 14 days of receipt. We aim to process your refund or exchange order within 7 days.

  • Items should be unworn, in perfect condition with labels intact. Chezonelle reserves the right to reject return/exchange requests if the returned items are in unacceptable condition.

  • We recommend that you send your return by Recorded Delivery to ensure that it reaches us, as Chezonelle cannot compensate for items lost in the post otherwise.

  • Post and packing is not refundable, but you will not be charged additional postage on exchange orders. Customers will be responsible for the return postage. Chezonelle will exchange or cover the item and postage cost for any item that has been found to be faulty.

  • Returned items are granted Chezonelle Store Credit , within 7 days of receipt of your return, unless a refund is requested (a 15% restocking fee may be charged). Clearance items cannot be refunded.

  • Chezonelle reserves the right to change our return policy and/or reject any return/exchange for any reason that is not within our returns policy.

  • On sale items reduced by 50% or more we offer an exchange for product (maximum of 1 exchange) or store credit only.